Your Free Account

Membership is free at Cluburban.com

At Club Urban, all customers are treated as VIP. Creating an account with Cluburban.com is easy and 100% free! With your free account, you will be able to log in and view items you previously had in your shopping cart and check your order status. You will also be able to change your billing, preferences and more. Also, if you choose to sign up for the newsletter you will be the first to know about upcoming sales, specials, receive exclusive email offers, and much more.

Payment Options

Cluburban.com Payment Options

It's easy to pay for your favorite Cluburban.com purchases no matter where in the world you are. We are proud to offer the same payment options for international orders as domestic purchases. We accept a wide range of payments ensuring the easiest and safest options for our customers. Please review the options below.

Credit and Debit Cards

ClubUrban.com accepts major credit and debit cards from Visa, MasterCard, American Express, and Discover -- if you need to pay with an alternate card (ie, Visa Delta, Visa Electron, Switch/Maestro, Solo, etc) you can use our PayPal checkout option which is quick and easy (you don't need a PayPal account to do this). If you need help, call us and we'll be glad to assist you. We also accept other cards with the Visa or MasterCard logo. Payment with these cards is 100% guaranteed secure, and ensures a quick processing time. Call us toll free for details: 1.800.895-9788 (US) or 1.949-916-7630 (outside US) or use live sales to chat with an agent.

Please note -- your billing and shipping address must be the same in order to complete your order online. If you wish to ship your order to a different address, please call us or click here to chat with a live sales agent to place the order for you. All fraudulent credit card transactions will be prosecuted to the full extent of international law. In some cases our loss-prevention department may contact you after your order to verify more information.

PayPal

We gladly accept PayPal payments on both domestic and International orders. Upon checkout, you will be taken to a PayPal page where you can enter your payment information, or log in to your account to pay with your PayPal balance. PayPal accepts most credit and debit cards: Visa, Visa Delta, Visa Electron, MasterCard, Switch/Maestro, Solo, and American Express. In most cases you can also pay directly from your bank account using PayPal in the form of an eCheck or direct withdrawal.

The email address to make your PayPal payment to is pay@cluburban.com. We recommend having a confirmed PayPal account, as unconfirmed PayPal accounts are harder to verify, and can slow down the order processing time or may be deemed unacceptable. For more information on PayPal and paying with your PayPal account, click here. Call us toll free for details: 1.800.895-9788 (US) or 1.949-916-7630 (outside US) or use live sales to chat with an agent.

Click here for your country

Money Orders

In order to pay with a Money Order, you will need to contact us before you checkout. Once you contact us we will gladly process your order and answer any questions. You can also contact one of our sales representatives during normal business hours (9am-5pm Pacific Time), and we will process your order over the phone. Once we receive your money order and the funds have cleared, we will ship your goods and send you an email confirmation of shipment. Call us toll free for details: 1.800.895-9788 (US) or 1-949-916-7630 (outside US) or use live sales to chat with an agent.

Make all Money Orders payable to:
Cluburban.com
20492 Crescent Bay Drive, Suite 104
Lake Forest, CA   92630

Please note: your items will not be held until your order has been confirmed, so please contact us as soon as possible in order to guarantee that your items will be held for your order before we run out of stock. Call us toll free for details: 1.800.895-9788 (US) or 1.949-916-7630 (outside US) or use live sales to chat with an agent.

International Bank Wire Transfer

Western Union

In order to pay with Western Union, you will need to contact us after you check out in order to confirm your order. Once you contact us we will gladly process your order and answer any questions. You can also contact one of our sales representatives during normal business hours (9am-5pm Pacific Time), and we will process your order over the phone. Once the funds have cleared, we will ship your goods and send you an email confirmation of shipment. Call us toll free for details: 1.800.895-9788 (US) or 1-949-916-7630 (outside US) or use live sales to chat with an agent.
 

Receiving Party:
Name: Nathalie Sert
Address: 20492 Crescent Bay Drive, Suite 104
City: Lake Forest, CA 92630
County: USA
Tel: 1.949.916.2315
Fax: 1.949.916.3315

Please note: your items will not be held until your order has been confirmed, so please contact us as soon as possible in order to guarantee that your items will be held for your order before we run out of stock. Call us toll free for details: 1.800.895-9788 (US) or 1.949-916-7630 (outside US) or use live sales to chat with an agent.

MoneyGram

In order to pay with MoneyGram, you will need to contact us after you check out in order to confirm your order. Once you contact us we will gladly process your order and answer any questions. You can also contact one of our sales representatives during normal business hours (9am-5pm Pacific Time), and we will process your order over the phone. Once the funds have cleared, we will ship your goods and send you an email confirmation of shipment. Call us toll free for details: 1.800.895-9788 (US) or 1-949-916-7630 (outside US) or use live sales to chat with an agent.
 

Receiving Party:
Name: Nathalie Sert
Address: 20492 Crescent Bay Drive, Suite 104
City: Lake Forest, CA 92630
County: USA
Tel: 1.949.916.2315
Fax: 1.949.916.3315
 

Please note: your items will not be held until your order has been confirmed, so please contact us as soon as possible in order to guarantee that your items will be held for your order before we run out of stock. Call us toll free for details: 1.800.895-9788 (US) or 1.949-916-7630 (outside US) or use live sales to chat with an agent.

Cash (send at your own risk!)

You may also pay by sending cash via US mail. Any cash sent via US mail is sent at your own risk. We are not responsible for any lost mail during transit. If possible, we suggest using an alternate payment method.
 

In order to pay with cash, you will need to contact us after you checkout in order to confirm your order. Once you contact us we will gladly process your order and answer any questions. You can also contact one of our sales representatives during normal business hours (9am-5pm Pacific Time), and we will process your order over the phone. Once your cash is verified and deposited, we will ship your goods and send you an email confirmation of shipment. Call us toll free for details: 1.800.895-9788 (US) or 1-949-916-7630 (outside US) or use live sales to chat with an agent.
 

Please note: your items will not be held until your order has been confirmed, so please contact us as soon as possible in order to guarantee that your items will be held for your order before we run out of stock. Call us toll free for details: 1.800.895-9788 (US) or 1.949-916-7630 (outside US) or use live sales to chat with an agent.

Low Price Guarantee

We will match any price.

Cluburban.com guarantees that our prices are the lowest you'll find anywhere online. You'll know you're receiving the best deals available on thousands of quality products. And if you happen to find a better legitimate online price out there, and meet the qualifications listed below, we'll give you the difference.

To satisfy the Low Price Guarantee credit:

• The product must be purchased from ClubUrban.com
  
• The product must be the exact same make, model, quantity and color purchased at ClubUrban.com
• The merchant offering the lower price must have the product currently in stock
• The online merchant must be an established web site, as determined by ClubUrban.com

Qualifications:

• Applies to total price of purchase--including shipping, taxes and other charges that may apply
• Applies to claims made within 5 days from purchase date
• Limited to only three claims in any 90-day period per customer
• Limited to three identical items per customer
• Does not apply to new merchandise versus closeouts, shelfpulls, returned merchandise, irregulars, clearance, overruns or factory-reconditioned comparisons
• Does not apply to services, since these prices change dynamically
• Does not apply to auction sites, seller must have an established online store
• Does not apply to merchants offering special promotions such as free shipping, sale prices, rebate offers, coupon offers, quantity discounts, non-legitimate price, over the phone quote or membership requirements for buyers and/or sellers
• Subject to change without prior notice

Questions? Call us at +1.949.916.7630 or use our Live Sales feature to chat online with a representative.

Guaranteed Delivery

Your order is guaranteed to arrive or your money back.

Lost packages are rare. 99% of our international shipments have no problems. But occasionally, our shipping providers may mishandle a package or deliver it to the wrong address. To correct this, we eliminate your risk. We guarantee your order will be delivered to you, or we will gladly refund your money. A few qualifications apply:

• You must file a report with ClubUrban.com within 30 days of the date you placed your order.
• If your order is not received within 30 days, we will file a claim on your behalf with the appropriate shipping company, and begin researching the matter.
• Lost packages are rare. 99% of our international shipments have no problems.
• In most cases, undelivered mail does not get lost -- it usually gets re-routed by mistake and will eventually be delivered to you or back to us.
• Solution of your claim may take as long as 5-8 months, since our shipping providers must conduct their own investigations.
• If your package is not delivered, we will track down your shipment and correct the situation, or we'll refund your order.

Questions? Call us at +1.949.916.7630 or use our Live Sales feature to chat online with a representative.

Placing Orders

Placing orders with Cluburban.com

At Cluburban.com, we decided to survey some of our customers, asking them what we could do to improve the ordering and checkout process. They gave us great feedback and we have made some significant changes, making an already easy process even easier and cutting the checkout time in half! Now you can enjoy buying your favorite gear on Club Urban in half the time with the same outstanding safety and security.

Your Shopping Cart

The shopping cart is where you keep your selections until you are ready to check out. Simply click on an item and choose your size from the dropdown menu. You may then add the item to your shopping cart. Your items will only be held in the shopping cart for as long as you keep the browser open. If you close the browser, you may lose the items from the cart. To save items for a longer period, you will need to sign up for a free Club Urban account. Click "Join the Club" at the top of any page to create your Club Urban account. Once you have an account and log in, the items you leave in your cart will appear whenever you visit Club Urban. Please be aware, Club Urban sells items of limited quantities, we urge you to purchase the items you are interested in when you see them. The next time you visit, they may be sold out!

You may review what you have put in your shopping cart at any time. All you have to do is click on "View Cart" at the very top of the page and you will be able to see all of the items you currently have stored.

Once you click on "View Cart", you will see a picture of the item(s) you've placed in your shopping cart, as well as a brief description, the size, as well as the price and quantity. You may change the quantity of any item in your cart by entering the desired quantity and clicking "recalculate."

Checking Out

Once you have found the items you are looking for and have added them to your shopping cart, you are ready to check out. If you have already created a Club Urban account, enter your email address and password under the "Returning Customers" header and click the "log in and check out" button. If you do not yet have an account, click the "proceed to checkout" button. Simply follow the 3 simple steps and provide the necessary shipping and billing information to complete the checkout process. You must provide a valid email address in order to checkout. You will be asked to also create a password. Placing the order will automatically create your new Club Urban account and a Customer ID will be issued immediately, which will allow you to view your order status, edit email preferences, and more.

If you need assistance during checkout, please feel free to contact us. You may click on the live sales button and chat live with us. You may also call our multi-lingual customer service staff.

Inside the USA: 800.895.9788; outside the USA, call +1.949.916.7630. Customer Service is open Monday - Friday 9AM to 6PM PST. For all other times, please contact us by email at help@cluburban.com

International Customers

We specialize in international customers

We take great pride in being the leader in Hip Hop and Urban Street Wear Worldwide. Our International customers are just as important to us, that's why we offer our international customers more payment options, low cost shipping rates, super fast shipping times and a multi-lingual customer service staff ready to help with any of your questions or concerns.

Your Shopping Cart

The shopping cart is where you keep your selections until you are ready to check out. Simply click on an item and choose your size from the dropdown menu. You may then add the item to your shopping cart. Your items will only be held in the shopping cart for as long as you keep the browser open. If you close the browser, you may lose the items from the cart. To save items for a longer period, you will need to sign up for a free Club Urban account. Click "Join the Club" at the top of any page to create your Club Urban account. Once you have an account and log in, the items you leave in your cart will appear whenever you visit Club Urban. Please be aware, Club Urban sells items of limited quantities, we urge you to purchase the items you are interested in when you see them. The next time you visit, they may be sold out!

You may review what you have put in your shopping cart at any time. All you have to do is click on "View Cart" at the very top of the page and you will be able to see all of the items you currently have stored.

Once you click on "View Cart", you will see a picture of the item(s) you've placed in your shopping cart, as well as a brief description, the size, as well as the price and quantity. You may change the quantity of any item in your cart by entering the desired quantity and clicking "recalculate."

Checking Out

Once you have found the items you are looking for and have added them to your shopping cart, you are ready to check out. If you have already created a Club Urban account, enter your email address and password under the "Returning Customers" header and click the "log in and check out" button. If you do not yet have an account, click the "proceed to checkout" button. Simply follow the 3 simple steps and provide the necessary shipping and billing information to complete the checkout process. You must provide a valid email address in order to checkout. You will be asked to also create a password. Placing the order will automatically create your new Club Urban account and a Customer ID will be issued immediately, which will allow you to view your order status, edit email preferences, and more.

If you need assistance during checkout, please feel free to contact us. You may click on the live sales button and chat live with us. You may also call our multi-lingual customer service staff.

Inside the USA: 800.895.9788; outside the USA, call +1.949.916.7630. Customer Service is open Monday - Friday 9AM to 6PM PST. For all other times, please contact us by email at help@cluburban.com

Returns & Exchanges

Return Policy

Please Note: An RMA number (Return Merchandise Authorization number) MUST be obtained before returning any item. For more information on obtaining your RMA number, please click here.

30-Day Return Policy (Domestic & International Orders)

Cluburban offers the hottest brands and the highest quality goods. If you have not received the correct item or the item is defective, return the item in its original condition including all original tags clean, unworn within 30 days for a full refund.* *All orders that are shipped with the "Free Shipping" promotion, are subject to shipping cost if returned. This shipping cost will be deducted from the refund total when return is received. Returns or exchanges that were not shipped in error are subject to a restocking fee of 15%. If you have any questions or concerns regarding your order or our return policy, send us an email at returns@cluburban.com. For instructions on how to return an item, click here.

How To Return An Item In 3 Easy Steps

Are you eligible to return your item? Please read our return policy here, to see if your item is eligible. If the item is eligible, please follow the following 3 simple steps.

Step 1:
Obtain a Return Merchandise Authorization (RMA) number. You may obtain this "RMA" number from our customer service representatives via email or phone. (You must obtain an "RMA" number before shipping your item, any returned goods without an RMA number may not be accepted and any refund or exchange may be forgone.)

Step 2:
Package your goods. Be sure to package your goods properly. Any good returned that is not in its original condition will not be accepted. Please write your name, your order number and the "RMA" number on the outside of your package. This will ensure correct and quick processing time. Please note: It is the customer's responsibility to make sure the package is posted correctly. Cluburban is not responsible for any goods that are lost, damaged or stolen while in transit back to us.

Step 3:
Ship your item(s) to us. You must pay for the shipping cost to return the item(s). If the item is being returned due to our error, you will be refunded for the original shipping charges incurred once we have received the returned goods and the item is inspected and approved for resale.

Send your returns to:

Cluburban.com
Returns Department
20492 Crescent Bay Drive, Suite 104
Lake Forest, CA 92630
United States

Once the item has been approved for resale, we will make any necessary changes to the order, issue refunds, etc. If there is a refund issued for a credit card, the appropriate account will be refunded within 7-10 business days; we also send you an email notifying you of the refund and or completion of your return.

Exchanges

Cluburban strives to offer you only the best brands and products at the best possible value. In order to give you these great prices, we may not always carry large quantities or every size. Therefore, we do not exchange items. Simply return the item and place a new order. For more information on returning your item(s), click here.

Sizing Info

About Industry Sizes

There are no uniform sizing standards in the apparel industry. Sizes and fit will vary by brand. We have created a size conversion calculator as a general guide. Simply click here to open the sizing calculator. The calculator will also show you how to take proper measurements of your body.

Measuring Your Body (Men/Boys)

If you don't know your measurements, they're easy to determine with a flexible tape measure. The best way to accurately take measurements of your body is to have someone else take the measurements for you.

CHEST: Place the tape measure under your arms and circle the tape around the fullest part of the chest. WAIST: Wrap the tape measure around your natural waistline. Keep the tape comfortably loose. INSEAM: To measure your inseam, find a pair of pants that fit you the way you like and then measure the length from the crotch seam to the bottom of the leg. If you are purchasing pants you intend to machine wash, we suggest you add one inch to account for shrinkage.

Measuring Your Body (Women)

If you don't know your measurements, they're easy to determine with a flexible tape measure. The best way to accurately take measurements of your body is to have someone else take the measurements for you.

CHEST: Place the tape measure under your arms and circle the tape around the fullest part of the chest. WAIST: Wrap the tape measure around your natural waistline. Keep the tape comfortably loose. HIP: Measure your hips by circling the tape measure around the fullest part of your body between your waist and the top of your legs.

Measuring Your Shoe Size

• Measure both feet. Some people have one foot slightly larger than the other. Choose the size that fits the larger of the two.
• Consider the socks or tights you’ll wear most often with your shoes. For thicker socks or tights, you may want to order shoes 1/2 size larger than you normally wear.
• If you require a wide width and no wide width sizes are available, try ordering a ½ size larger in the regular width.
• Make sure you are standing, wearing the socks or stockings you will wear with your new shoes. Then convert the measurement to your shoe size using the shoe-sizing calculator here.

Measuring Your Belt Size

• Wrap the tape measure around your natural waistline. Keep the tape comfortably loose.
• Belt sizes are the same as men's pant sizes.
• Use our sizing calculator to convert your waist size.

Measuring Your Hat Size

• Measure your head with a tape measure, fitting comfortably about one inch above your ears.
• Use our sizing calculator to convert your measurement to hat sizes, including 'fitted' (1/8 hat sizes) and 'flex-fit' (S, M, L, XL).

Sizing Calculator

Directions: Select a size to see equivalent sizes in that category.

Shipping Info

Cluburban.com Shipping Info

WE SHIP TO EVERY COUNTRY IN THE WORLD! Cluburban.com has teamed up with UPS and USPS to bring you the most competitive shipping rates worldwide. Select Standard shipping to save money or Express shipping for super fast arrival.If you wish to check your shipping charges before you make a purchase; add items to your cart and click the "check out" button. Your total merchandise & shipping charges will be calculated before we charge your credit card.

Free Shipping

Free Shipping is not available at the moment. Be sure to Sign up for our newsletter to receive Promotions and alerts via email. Be the first to be notified of sales and promotions at Club Urban! For more details contact Customer service at 1800-895-9788.

International Shipping

INTERNATIONAL SHIPPING
We ship Internationally every day. Cluburban.com has teamed up with UPS and USPS to bring you the most competitive shipping rates worldwide. Select Standard shipping to save money or Express shipping for super fast arrival.

Express International Shipping (5-10 business Days)
International Economy Shipping (10-14 days)
Save big on shipping when you choose Economy.

Your shipping charge will vary based on weight and country of destination. If you wish to check your shipping charges before you make a purchase; add items to your cart and click the "check out" button. Your total merchandise & shipping charges will be calculated before you charge your credit card. Club Urban will not be responsible for customs/duties charges. These costs are determined by your local customs office. Cluburban cannot determine the cost of these charges in advance. Club Urban tries to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs.

Shipping Times

U.S., including Alaska and Hawaii (street addresses only):

USPS standard Shipping 7-10 business days
UPS Next Day Air 1-2 business days (no P.O. Boxes)
Express 2-3 business days

International Shipping Times

All International Shipments:

USPS Express Shipping 5-7 business days
Usps Economy Shipping 10-14 Business days
Canada Express 5-10 business days
Canada Economy 7-14 Business days

Above shipping times are based on what USPS and UPS advertises on their websites, we are not responsible if they are not correct nor are these shipping times guaranteed by us.

Privacy Policy

Cluburban.com Privacy Policy

Cluburban is committed to respecting the privacy of our customers and all visitors to our site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights are violated. The challenge to bring customers the very best shopping experience while maintaining a high level of security is a challenge we undertook 8 years ago and we are continuing to bring each and every one of our customers every single day. By visiting Cluburban.com, you are agreeing to the policies detailed below.

We collect information from you when you register on the site, place an order, respond to a survey or communication such as e-mail, or participate in another site feature. When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.

Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we use your information?

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
To allow us to better service you in responding to your customer service requests.
To quickly process your transactions.
To administer a contest, promotion, survey or other site feature.
If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include ClubUrban.Com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on March 10, 2009.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

Security Guarantee

We Guarantee Secure Transactions

Cluburban.com uses some of the most sophisticated commercially available security software. It is extremely unlikely that any personal information you transmit to us will be misappropriated. In the extremely rare instance that an unauthorized person obtains your credit card information and uses it, by law, you are only liable for the first $50. If you have discovered or suspect fraud, you should contact your credit card company immediately. We are so confident in our security, we will reimburse the $50.00 that your credit card company does not cover, plus 25$. That means there is no risk buying from us. When you shop Cluburban, you are shopping with security.

How do we ensure your security?

We employ the latest version of Secure Socket Layer Technology (SSL) to encrypt your critical information and help make sure that only you and Cluburban ever see it. In rare cases, some Web browsers and firewalls will not permit a secure connection. If your Web browser will not permit a secure connection, you may use a standard server connection to complete your transaction, but this method is not guaranteed to be secure and is not recommended.

How do I tell if my browser is secure?

Your browser is secure if there is a "lock" or a "key" icon in the lower portion of your browser window. You can also check if it's secure by looking at the URL address. This address line will typically show the first characters as "https" when a secure connection has been established rather than "http" which indicates a connection that is not secure.

Your Cluburban.com Login Information

Your login information is your key to your personal information on Cluburban, including your account information as well as your order information. Please keep your login details in a safe, secure place and do not share your password with anyone. If you should forget your password, Cluburban can email the password to the email address you signed up with.

Terms And Conditions Of Purchase

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and uses of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of ClubUrban.Com. The collective work includes works that are licensed to ClubUrban.Com. Copyright 2003, ClubUrban.Com ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ClubUrban.Com or purchasing ClubUrban.Com products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with ClubUrban.Com or to purchase ClubUrban.Com products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by ClubUrban.Com. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Authentic Brands and Trademarks

At Cluburban, we offer only the most prestigious brand names and highest quality merchandise. We stand 100% behind the authenticity of our goods. In some instances, these goods were not obtained directly from the designers but rather have been purchased through the licensed factories and distributors of the designers that have overstock or factory cancelled merchandise. By purchasing it this way, we are able to create significant savings that we can pass on to you.
Cluburban expressly disclaims any indication that it is an authorized dealer or agent of any of the designers whose goods are offered on this site, unless otherwise stated.
All trademarks mentioned in this website including: Ecko Unltd.*, Rocawear*, Sean John*, Unk*, Pelle Pelle*, Outkast*, Bad Boy Athletics*, Domepiece*, Fetish by Eve*, Phat Farm*, G Unit*, Enyce*, Esprit*, Enyce*, Lot 29*, Southpole*, State Property*, Converse*, Shadly Ltd.*, Baby Phat*, Makaveli Branded*, Akademiks*, New Era* are registered trademarks of their original owners who reserve all of their rights and ownership.
The use or mention of any trade name, product name, or trademark in this web site is in no way intended to suggest that the trademark owner is at all affiliated with or endorses this site.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, ClubUrban.Com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ClubUrban.Com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ClubUrban.Com does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

ClubUrban.Com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ClubUrban.Com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a ClubUrban.Com product is mistakenly listed at an incorrect price, ClubUrban.Com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ClubUrban.Com reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ClubUrban.Com shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ClubUrban.Com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

ClubUrban.Com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ClubUrban.Com.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of ClubUrban.Com products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of ClubUrban.Com products) must be commenced within one (1) year after the claim or cause of action arises. ClubUrban.Com failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. ClubUrban.Com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a ClubUrban.Com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

ClubUrban.Com does not and cannot review all communications and materials posted to or created by users accessing the site, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, ClubUrban.Com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, ClubUrban.Com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ClubUrban.Com in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless ClubUrban.Com, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, ClubUrban.Com may link to sites operated by third parties. However, even if the third party is affiliated with ClubUrban.Com, ClubUrban.Com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of ClubUrban.Com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, ClubUrban.Com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

About Club Urban

About Us

Club Urban was started in 1999 in the Orange County area of Southern California, USA.

We started by selling items that were popular and in demand among the younger population of Celebrity, Hip Hop, Skate and Street wear enthusiasts. Soon we realized that by using the Internet we could bring these items to millions of homes around the world.

In 2003 we launched our website called Cluburban.com and soon became the #1 supplier of authentic street wear, with exceptional customer service.

Our company has grown 500% year after year and expanded sales into more than 50 countries around the world.

Our Vision

Because of the excellent buying power and business relations we've created over the years we're able to expand our product line and offer the consumer better prices and new merchandise.

We will continue to provide the consumer with an excellent and safe online shopping experience with new e-commerce technology and hacker safe implementations.

Club Urban has one retail location in the city of Lake Forest, California to serve the greater Orange County area, and is planning to expand to 3 more stores by the year 2011. Our goal is to expand on our Club Urban brand and to make it a household name.

Our own branded clothing line is in the works and should launch successfully in the near future.

Contact Us

Live customer service professionals are standing by to assist you

1.	Simply click the "Live Sales" button at the top of any page to get instant answers to your questions, or click here.
- - - OR - - -
2.	Use our MSN Messenger account, and initiate a live chat directly to our customer service department. Our MSN Messenger address is 'cluburban@hotmail.com'. You can obtain MSN Messenger directly from Microsoft here.

Contact us by email

	We encourage you to contact us with any questions or suggestions you have. For a faster response, please use the appropriate email address below:
General questions or comments: Orders or order status: Suggestions about the website: Bulk Sales & Dropship Info:		support@cluburban.com orders@cluburban.com support@cluburban.com wholesale@cluburban.com

Contact us by telephone

	For order-related questions, call our customer service department.
International Customers:		1.949.916.2315 1.949.916.7630 1.949.916.8098
USA Customers:		1.800.895.9788 (toll free)

Contact us by regular mail

	If you have questions or comments about Cluburban.com, please write us at:
		Cluburban.com 20492 Crescent Bay Drive, Suite 104 Lake Forest, CA 92630 USA

Suggestions & Feedback

Yeahh !! Nice Website : quick delivery, nice Qualityy and great price ! (i live in France )
Fabien.

Hey cluburban is the best,
i mean the quality the price the quick delivery. no wonder every1 buys there stuff at cluburban. i've purchased from you 5 times now and i continue to do so, from the uk and thats a long way. pleasure doing the bussiness with you guys.
thanks
kamran

Club Urban is my favourite place to shop, there truly is no better place online that I know of. The items I have ordered are top quality, well packaged, all on top of amazing prices! Nothing in the humble old UK can stand up to it, I'm ashamed to say, lol. I will keep buying from Club Urban, great service and business; thankyou very much for everything.
Charlie

Hey,
Your site is awesome, lots of my favorite brands sold here....and your live sales is extremely helpful too.
Thanks
Mark

Hi guys,
Thank you so much for your quick delivery, great quality and the best range and price I've ever found. Being 6'5" and an Aussie, it is not easy to find the right clothes for me, unitl I found your website. I was hesitant at first, but with my 3rd order now and the largest yet, I have found a place that I can shop with confidence. The quality of your goods are excellent, very hard to get the size and quality where I live, and your pakages are always recieved very well packed with my gear protected during the long transit to get to Australia and my door. A big thanks to all staff at club urban! Good on ya!
Ash.

Hi Club Urban
just a quick thank you as i have just received my order. my boys are thrilled and the quality is real, hope to do more business with you in the future. English Urban clothes just dont do it for me thanks a bunch
Christine
United Kingdom

To whom it may concern,
My name is Kimberly and I just wanted to make sure someone was aware of how extremely helpful your sales rep, Nathalie, was during a few of my transactions. I have made a number of purchases from your company and any time I needed to contact you, whether it was for a return, to track my package, she was nothing but friendly, courteous, and helpful. I never usually shop online, and I still won't for most places, but your company has my business and I am an extremely happy customer thanks to Nathalie. Once again I want to thank you for the way your associate handled any and all of my questions and problems. she is a true professional.
-Kimberly
Virginia

big thanks
i would like to thank you for recieving my goods so quick i will have a very happy son when he sees his g unit clothes thanks again and i will be shopping with you again helen northern ireland
Thanks,
Helen

Hi
Hi i just let you now that i recived the package and every thing whos great. I am verry pleased for every thing, and the shipping whas realy fast. Thank you for the good service.
Best regards from me and my child.

I just had to let you know that the clothes I ordered for my son have arrived! Under one week delivery time and well packaged, brilliant. They are excellent quality and I guess I will be ordering more in the not too distant future, but this time I might treat myself. Once again thank you for all your help and congratulations to all concerned on fantastic, efficient, well run company which has a customer service second to none. it's been a joy dealing with you. Kindest regards,
Lynn
United Kingdom

I just wanted to pass on my thanks for the very good service I have received from Nathalie. My jeans arrived today 8th March, only 5 days since they were ordered. I have ordered from Dr Jays and they were awful on customer service so well done Club Urban
Sandra

Hi,
Just a quick email to say that i purchase from you all the way from scotland ,UK. And i hav2 say you provide thee best service over the net by far. My order is always prompley shipped and arrives within at least 5-7 days. This is an incredible service and ur an asset to my way of buying decent gear.
Ur prices ARE the best out there, fact. your the only place i get my t shirts from(the UK has no taste in good labels you see) Anyways as long as u guys keep the gud sh*$ coming in, then il keep on purchasing it!! thanks again, keep up the gud work. :)
Colin

Thank you, i have recieve the items AND I LIKE THEM. YOU are selling good product! thank you
David


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