FREE SHIPPING ON ALL ORDERS $50 AND OVER
Shipping & Delivery Information
SHIPPING & DELIVERY
Most orders ship the same day. Packages are only shipped Monday — Friday, excluding Holidays. Please be aware that orders shipped to an address other than the verified billing address may require extra processing time of 1-2 business days for security checks. These arrival times are estimates and are not guaranteed, as the actual ship date depends on final approval from the credit card company or receipt of payment by ClubUrban.com. If an order is needed urgently and you're unsure of which shipping method to choose, call us at +1-442-274-8028.
SHIPPING OPTIONS AND RATES FOR CONTINENTAL US, ALASKA, HAWAII, AND U.S. TERRITORIES AND P.O. BOXES, APO AND FPO
US Shipping: 5-7 Business Days — This is a fast and reliable option for orders delivered to home or business addresses in the continental United States. Delivery times of 5 to 7 business days depending on location including tracking.
US Priority Shipping: Priority 2-3 Business Days — Fast delivery and completely trackable from the time it leaves our warehouse until it arrives at your door.
US Express Shipping: 1-2 Busines day (No PO Boxes) — If you absolutely must have it the next business day, then this is your option. Not available for P.O. box, APO/FPO, U.S. territory addresses.
INTERNATIONAL
ECONOMY Shipping (14-30 Days) — This is a slow but guaranteed delivery option for international orders delivered to home or business addresses around the world. Unfortunately, this option is not always trackable, however, we offer a guaranteed service to all customers. Not available to Argentina or Brazil, see below for the Guaranteed option. Guaranteed Tracking/Insurance Shipping (10-30 Days*) Recommended option if you wish to have Tracking and/or Insurance for your orders.
Priority with Tracking (7-14 Days) — Faster delivery and completely trackable from the time it leaves our warehouse until it arrives at your door. Express with tracking (3-5 Days) — If you need your order faster, then this is your option fully trackable and insured up to $100.00. Please remember these are business days not counting holidays, customs clearance, etc. Cluburban.com is not responsible for customs/duties charges. These costs are determined by your local customs office. Cluburban.com cannot determine the cost of these charges in advance. We try to minimize the cost by listing the wholesale value of the goods rather than the retail value
ORDER GUARANTEED
Your order is guaranteed to arrive or your money back. Lost packages are rare. 99% of our international shipments have no problems. But occasionally, our shipping providers may mishandle a package or deliver it to the wrong address. To correct this, we eliminate your risk. We guarantee your order will be delivered to you, or we will gladly refund your money. A few qualifications apply:
- You must file a report with ClubUrban.com within 30 days of the date you placed your order.
- If your order is not received within 30 days, we will file a claim on your behalf with the appropriate shipping company, and begin researching the matter.
- Lost packages are rare. 99% of our international shipments have no problems.
- In most cases, undelivered mail does not get lost -- it usually gets re-routed by mistake and will eventually be delivered to you or back to us.
- The solution of your claim may take as long as 5-8 months since our shipping providers must conduct their own investigations.
- If your package is not delivered, we will track down your shipment and correct the situation, or we'll refund your order.
Questions? Call us at +1.949.916.7630 or use our Live Sales feature to chat online with a representative